Terms and conditions

Who I am

This site is run by Jennifer Nunez, trading as Work Worth Doing, a sole trader registered in Portugal (NIF 303204036), based in Lisbon. Contact: hello@jenniferjnunez.com.

Using this site

The essays and other material here are mine unless stated otherwise. You are welcome to share links and to quote short passages with credit. Please do not republish whole pieces or use them commercially without asking.

What I write here is reflection and general information, not professional advice for your situation. Decisions you make after reading it are your own.

Working with me

Each thing I offer has its own details: what it includes, what it costs, and how it is delivered. I will always set these out before you commit, either on the page for that offer or in a written agreement. Prices are in euros unless stated otherwise.

1:1 coaching

Coaching starts with a free, no-obligation 30-minute call. If we both want to go ahead, you receive a coaching agreement setting out your goals, the programme and the fee, and the work begins once it is signed.

Coaching runs as a monthly programme of private sessions on Google Meet, with support between sessions during business hours (Monday to Friday, 9am to 5pm Lisbon time). Session times are agreed together.

I follow the International Coaching Federation's Code of Ethics.

What coaching is not

Coaching is not therapy, counselling, medical care or legal or financial advice, and it does not replace any of them. It does not diagnose or treat any mental or physical condition. If you are under the care of a mental health professional, I recommend you let them know we are working together. If you are in crisis, contact your doctor or local emergency services.

You remain responsible for your own decisions, actions and results. I cannot guarantee any particular outcome.

Cancelling and rescheduling

You can reschedule a session with at least 24 hours' notice. Sessions cancelled with less notice, or missed, may be charged. If I need to cancel, I will offer you another time.

Payment and refunds

Fees are paid as set out in your agreement. Payments already made are not refunded, except by agreement in exceptional circumstances.

Ending the work

Either of us can end a coaching agreement at any time with one week's written notice. You pay for the work delivered up to that date.

Confidentiality and your data

What you share in coaching is confidential, within the limits set out in the privacy policy, which also explains what data I collect and how it is handled.

Liability

My total liability to you for any service is limited to the amount you have paid me for it. I am not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by Portuguese law. If you are a consumer living elsewhere in the EU, you also keep the protections of the law where you live.

Changes

I may update these terms as my work changes. Changes apply from the date at the top of this page and do not affect agreements already signed.